HOW FAST DO WE SHIP? If your items are in stock we do our best to ship within 24 hours of receiving your order. If your order comes in in the morning it quite possibly will be shipped the same day. The exception being that we don't normally ship on Saturdays and obviously any other postal holidays. Packages will either go out UPS or USPS with delivery confirmation.
If we are lacking part of your order you will be emailed that something will be missing and sent when they arrive, or we will ship 2 orders. Normally this is a particular koozie color. If you opt for 2 separate shipments, if your shipping fees charged don't cover, we will send you a paypal invoice for the difference. I normally have a koozie order coming in weekly, so if a color is lacking for your order it is usually only a few days before I receive my next shipment. If you don't receive a paypal invoice saying your package has been labeled and sent, or an email saying some of your colors aren't in, PLEASE email. It's quite possible it's simply a human or computer error and your order has slipped into cyper space somewhere. Or call at any time, 703-754-8685, if you get voice mail, pls leave message.
Once your label has been prepared you should receive an email from paypal which will have your tracking number on it. Unlike UPS, USPS does not give you detailed information (in most cases) when you go into USPS.com to check on the number. It normally only shows up when it has actually reached its destination.
INSURANCE: Insurance is not required on most items, but is highly recommended. Remember that insurance covers lost packages as well as damaged packages. Once we ship out a package and get a confirmation saying it has been delivered we cannot replace packages if, for instance,someone picks it up at your door, etc., mailman delivered to wrong house etc. We DO RECOMMEND insurance on any acrylic items as they can be delivered damaged if handled incorrectly.
TO ADD INSURANCE TO YOUR ORDER, PLEASE
CLICK ON THE BUTTON
INSURANCE FOR UP TO $200.00 - $2.50
ADD SIGNATURE CONFIRMATION TO PACKAGE - $1.95
USPS Delivery Confirmation - No Charge
SIGNATURE CONFIRMATION - if you have had trouble before with packages disappearing you might want to consider adding signature confirmation to your order.